Galleries

Galleries are electronically sent via a third party file handler. A download link is then supplied by the file handler to recipient’s email within a hour of me completing the upload.

Aside from the odd email ending in someone’s spam/junk folders it appeared to be a great service to use. However it’s sadly come to my attention that some links never made it to the recipient’s mailbox at all. If you had your session pre-Oct’18 and do not have your gallery please contact me directly as soon as possible.

info@melissasheedphotography.com.au

 

To help enable me to get these links to your mailbox please follow the below help guides found on the wetransfer website.

https://wetransfer.zendesk.com/hc/en-us/categories/201255686-Troubleshooting

https://wetransfer.zendesk.com/hc/en-us/articles/204909429-Adding-WeTransfer-to-your-trusted-contacts

 

Key things to check

  • Port blocks will prevent the email reaching you. Ports 80 and 443 should be open by default but if you have set up a home network and were put on CGNAT by your internet provider last year this may cause unstable connections to the file handling service.

 

  • Anti-virus software and Firewalls please whitelist the following domains: *.wetransfer.com, *.we.tl, *.amazonaws.com and *.wetransfer.net. This may need to be directly in your browser settings and also if you run any additional software like Little Snitch, Barracuda or McAfee. Windows XP has a built in firewall so you’ll need to check there also.

 

  • The file handler uses an “noreply@” email address which in some email handlers is automatically blacklisted – adding their email ‘noreply@wetransfer.com’ as a trusted contact will help to whitelist any email from that address. Outlook, Hotmail, Gmail, Yahoo must not only whitelist this email but add as a contact to their trusted senders.

 

  • Your email account is on a Chinese domain or you/loved one are trying to access from China. Wetransfer along with all third party file transfer services are blocked by the Chinese Gov.

 

 

 

I am doing my best to get galleries reloaded, new transfers are being sent via a monitored account which enables me to follow clicks/downloads.

Mel

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